Refund policy
You can try Cekira free for 15 days, with no card, so you can decide before you pay. The trial never turns into a paid plan by itself.
When we refund
- Billing mistakes, such as a duplicate charge or a charge after you cancelled.
- Unused prepaid fees if we stop offering Cekira, or close your account for a reason other than a breach of our terms.
- The remaining full months of an annual plan that you end to switch provider under the EU Data Act.
- Purchases covered by our earlier 14-day first-payment guarantee, under its original terms.
Otherwise payments are not refunded, including unused time after you cancel. We may still refund in other cases at our discretion.
How to ask
Email support@cekira.com with your account email and, if you have it, your receipt number. Never send card details. Refunds go back to your original payment method through Stripe; your bank decides how quickly they appear.
Cancelling
Cancel in Settings → Plan & billing → Manage billing, or email us. You keep access until the end of the period you paid for, and your records stay available to read and export. Deleting a workspace does not cancel your plan.
Cekira is sold for business use, so consumer withdrawal rights do not apply. Nothing here limits rights that the law does not allow a business to give up.
Cekira is operated by MASA SOLUTIONS LLC. Company details are in our terms.